Shipping, returns & answers
Everything you need to know about delivery, returns and our most common questions — all in one place.
Shipping & Delivery
We ship across Ukraine with Nova Poshta. Orders are processed and handed over for shipping within 1–2 business days, and delivery usually takes 1–3 business days.
Delivery options
- Nova Poshta courier (to your door) — +₴200.
- Nova Poshta parcel locker — +₴100.
- Nova Poshta branch (pick-up point) — +₴100.
Payment
Payment is currently made on delivery (cash or card at the branch / to the courier). You will see the exact delivery cost on the checkout page before you confirm.
Tracking
Once your order ships, we send you the tracking number (TTN) so you can follow your parcel on the Nova Poshta website or app.
Returns & Refunds
Your confidence matters to us. You may return a product within 14 days of receiving it if it isn't right for you.
Conditions
- The product is unused and keeps its original look and packaging.
- Any seals / protective film are intact (for hygiene reasons).
- You can provide proof of purchase (your order number).
How to return
- Email us at pelart@gmail.com with your order number and the reason.
- We'll send you instructions and the return address for Nova Poshta.
- Once we receive and check the item, we'll refund you within 14 days.
Damaged or wrong item
If your item arrives damaged or you received the wrong product, contact us within 48 hours and we'll replace it or refund you in full, including delivery.
Frequently asked questions
Do you test products on animals?
No. All Pelart⁺ products are cruelty-free — we never test on animals.
Is your skincare suitable for sensitive skin?
Yes. Our formulas are designed to soothe even reactive skin. If you're prone to allergies, we recommend a small patch test first.
Where do your ingredients come from?
Our formulas blend trusted botanicals from Traditional Chinese Medicine with the precision of modern dermatology. Every ingredient is carefully selected for purity and effectiveness.
Do you ship internationally?
For now we ship within Ukraine via Nova Poshta. For wholesale orders and international shipping, please contact our B2B team.
How can I track my order?
After your order ships, we send you the Nova Poshta tracking number (TTN) by phone or email so you can follow your parcel.
How do I choose the right product?
Browse our product lines by routine, or use the filtered collection. If you're unsure, message us and we'll help you build a ritual for your skin.
Didn't find your answer? Contact us — we're happy to help.